Deliver & retain: installation & after-sales
hey.kitchen brings planning, instructions and documentation together in an installation app, while habino keeps customers automatically informed and engaged after the sale.
hey.kitchen brings planning, instructions and documentation together in an installation app, while habino keeps customers automatically informed and engaged after the sale.
Installation instructions, schedules, drawings, photos and customer information are still regularly printed or shared through different channels. As a result, installers are not always certain that they have the most up-to-date information. The result: lost time on site, incomplete documentation, misunderstandings and avoidable return visits.
After the order has been signed, there is often a long period in which the customer wants to know the current status and the next step. When this communication relies on separate emails and phone calls, it creates uncertainty and additional pressure on sales and service. The result: more manual customer contact, higher service costs and a customer experience that does not match the quality of the sales conversation.
hey.kitchen brings planning, job information, routes, instructions, communication and documentation together in a digital platform and mobile installation app. habino keeps customers automatically informed and engaged throughout the complete after-sales process, with status updates, documents and service notifications in one trusted digital environment.
Give planners and installers access to up-to-date jobs, routes, drawings, instructions and documents wherever they are. With digital communication and standardised reporting, installation runs more efficiently and you retain control through to completion.
Give customers clarity about their order, documents and next steps even after the purchase. habino automates important contact moments, reduces status enquiries and creates a professional customer experience that strengthens trust and loyalty.
In a short consultation, we map your current process and show which combination of Simar products best fits your organisation.